My last article for my research is from my favorite site from my google alert, Bartender Examiner from Kathleen Neves. It was titled “five commandments for bartenders,” so I had to see what that was about. I thought it may be something sarcastic or funny, but it was 5 very important aspects of what being a good bartender is all about.
Through the semester I have seen a lot of articles, but this one really sums it up. The first one listed is “Set the tone.” “The rapport between a bartender and guest is set by the bartender.”
This might sound obvious but it goes into further detail about what this means. It basically says that it is the bartenders responsibility to make sure the customer is having a good time. The second commandment says to be observant. This is really important and it doesn’t pertain soley to the surroundings, but to observe people. They may be going through a tough time and just want to be left alone. They made need someone who will listen or give advice. It happens all of the time, a bartender can only gauge the patrons mood by observing and listening. This will make for better interaction and a desired response for both parties.
The third commandment was to know your recipes. There are always new products and ingredients being released by distributors, so it is impossible to memorize every single drink. However, the fundamentals and basic mixology should be applied and every bartender should know how to make popular drinks. My favorite point made is when she says, “I strongly believe that ten percent of bartending is the drinks. The other ninety percent is the bartender’s personality. Anyone can memorize and learn to make drinks, but it take a special someone to keep the customers coming back for more, night after night. So just keep that in mind.”
The forth one is to perfect your craft. “A bartender is most definitely on stage, so expect to be scrutinized down to your fingernails.”
This is always in the back of my mind while bartending. Especially if I have a bad day and know that I’d better not show it. People pick up on little things because the bartender is the true source of entertainment no matter how many televisions are on or how loud the music may be. It is really strange that people that do not know me, besides being my customers, can tell when something is wrong. “You aren’t yourself today,” or “what’s bothering you,” are not statements that you want to hear from people that may not even know your full name.
Perhaps the last one is better off reading then giving my opinion about it. This commandment basically incorporates my multimedia package for the class.
Exude Gravitas
“A bartender’s skill and cleverness in being many things to many people is one of the most compelling and challenging aspects of the job.”
Bartenders don’t just make drinks for their guests. There are many different “hats” a bartender must wear while working behind the bar. Bartenders have to be a wealth of knowledge for their guests when asked about current events, sporting events, where to eat and go out. Bartenders also have to play the recess monitor when trying to keep the peace at the bar between other rowdy guests. Bartenders are the therapists that must listen to their guests when they want to talk. Bartenders must make sure to deal with even the most difficult situations in a professional manner such as when having to cut a guest off from alcohol.